COS Refund Policy
Upon request, for any patron cancellation prior to 24 hours of a performance, the Company OnStage will issue a refund for tickets purchased through the Company OnStage or Eventbrite website. Upon request, for a later cancellation up to 5 minutes before a show, or for tickets purchased through Goldstar, the Company OnStage will issue a coupon that may be used for a future performance of any show of the same ticket price in the current season.
Tickets must be picked up 5 minutes prior to the opening of any show. Tickets unclaimed after this time will be released to stand-by patrons if the show is sold out. Requests for refunds or coupons should be made at the Box Office, through the contact form on our website, or by calling 713-726-1219 to leave a message.
If Company OnStage must cancel a performance for weather or any other reason, all patrons are entitled to a refund or coupon at patron’s option.